FAQ
FREQUENTLY ASKED QUESTIONS
At Mr. and Mrs. K Cleaning Services, we offer a variety of services including standard cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, Airbnb cleaning, and post-construction cleaning. If there’s a specific cleaning need you have, feel free to reach out, and we’ll do our best to accommodate you.
Scheduling with us is easy! You can reach out through our website, give us a call/text, or send us an email/message on one of our various social media pages. We’re here to make the process as convenient as possible for you. Our contact information is listed above.
We recommend booking in advance to ensure your preferred time slot. However, we understand that life can be unpredictable, so feel free to check with us, and we’ll do our best to accommodate your schedule.
Life happens, and we get it. If you need to cancel, please let us know at least 24 hours before your scheduled appointment, and there won’t be any charges. We’re here to work with you!
Your satisfaction is our priority. If we don’t 100% meet your expectations, please let us know within 24 hours of the initial cleaning, and we’ll make it right.
Absolutely. Each member of our cleaning team undergoes thorough background checks to ensure your peace of mind.
We accept various forms of payment, making it convenient for you. We accept payments by Zelle, Venmo, and cash.
Yes, we are fully insured. While we are always extremely careful with everything in your home, accidents can happen. However, our comprehensive insurance covers a large number of unforeseen accidents or damages that may occur during the cleaning process. We prioritize transparency and will discuss any concerns you may have.
We proudly serve the following neighborhoods and Zip Codes:
95825, 95864, 95819, 95818, 95822, 95815, 95817, 95820, 95841
Neighborhoods:
Arden-Arcade
Arden Park
Sierra Oaks
University Park
East Sacramento
River Park
Tahoe Park
Tahoe Park South
Curtis Park
South Land Park
Woodlake
Hagginwood
Med Center
Elmhurst
Colonial Village
Colonial Heights
Tallac Village
Willobee
Golf Course Terrace
If you’re unsure whether we cover your location, just ask—we’re always happy to help.
The duration of cleaning varies depending on the size of your home and the specific services requested. On average, a standard cleaning might take between 2-4 hours, while a deep would take between 4-6 hours.
Move-in/move-out cleaning ensures a fresh start in your new home or prepares your space for its next occupants. It includes a comprehensive cleaning of all areas.
Absolutely! We offer tailored cleaning services for offices, Airbnb properties, and post-construction cleaning to meet your specific needs.
Of course! We’re here to customize our services to fit your needs. Let us know any specific requests or extras you’d like, and we’ll make it happen.
You can schedule standard cleaning services based on your preference, whether it’s weekly, bi-weekly, monthly, or any other frequency that suits your needs.
Certainly! To ensure a smooth and efficient cleaning process, we recommend that you provide our team with timely access to your home at the scheduled time. Please have payment ready on the day of the cleaning, as outlined in our service agreement. Ensure that water and electricity are readily available for the cleaning team to use during the service. Take steps to secure delicate items within your home to prevent any accidental damage during the cleaning. Tidying up your home before our crew arrives allows them to focus on the cleaning tasks rather than organizational aspects. If you have pets, kindly put them away or in a secure area during the cleaning to ensure their safety and the efficiency of our service. These considerations, when taken care of, contribute to a positive cleaning experience for both you and our dedicated team.
We love pets! For their safety and ours, it would be helpful if you could secure them in a separate area or let us know if there are specific instructions regarding them.
Your feedback is valuable to us! You can leave a review on our Google reviews, Facebook recommendations, or Yelp. We appreciate all our client’s thoughts and suggestions.
Booking and Payment:
We bring our own high-quality cleaning supplies and equipment. If you have specific products you’d like us to use, feel free to let us know in advance.
Absolutely. We use safe and effective cleaning products to ensure a clean and healthy environment for you and your family.
Certainly! If something comes up and you need to reschedule, just give us a call, and we’ll find a new time that works for you.
Yes, our team is highly trained, and each member is fully insured. Your home is in safe hands.
Yes, we offer eco-friendly cleaning options. If you prefer green cleaning products, please let us know, and we’ll ensure your cleaning is done with environmentally friendly products.
Please feel free to send any suggestions to Mr.Mrs.Kleaning@gmail.com and we will consider updating our FAQ page to better serve you.